Questions 1-10
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
COMPLAINT RECORD FORM
Name | Susan Yoke |
Address | Flat 1……… Harchester, HA6 5LD |
Daytime phone number | 0781 233 452 |
Purchase reference number | 2……………8443 |
Date of purchase | 15th January |
Item description | Aqua Powershot digital camera in a 3…………… colour |
Insurance | Yes, has a 4……………. policy |
Details of complaint | 5………….. missing should be 6…………. , but isn’t 7……………… on case |
Action to be taken | If repair is possible, offered to provide a 8…….. , but customer requests a 9…………… Asked customer to send item to 10……………. |
Questions 11-15
Match the places.
Write the correct letter A – H next to the Questions 11-15.
11 tourist information
12 car park
13 museum
14 picnic area
15 gift shop
Questions 16-18
Which THREE activities or events do you need to pay to get in?
Choose THREE letters A-F.
A museum
B castle
C fireworks
D gardens
E rock concert
F jazz concert
Questions 19, 20
Answer the questions below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
19 How often is the charity event held?
20 Who does Age Concern Help?
Questions 21-26
Choose the correct letter, A, B or C.
21 Before giving his presentation, Paul is worried about
A choosing what information to use
B not remembering what to say
C organising the projection equipment
22 Pauls friends advise him not to
A speak about popular periods.
B talk at length about art history.
C speak too quickly in the presentation.
23 Why does Paul like the idea of the timeline?
A It will be visually pleasing.
B It will save some time.
C It will keep him focused.
24 Paul is going to show famous works of art to
A show people that he has good taste
B make people think about what counts as art.
C prove that modern art isn’t as good as classic art.
25 Paul wants his presentation to
A change personal opinions
B create a big fight
C start an exciting debate
26 What does Isabel say about modern artists?
A They are skillful
B They paint like children
C They have a sense of freedom
Questions 27-30
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
TIPS TO FIND PICTURES
• go to fine art section in 27……………….
• ask 28……………… for access to slide bank
• if not, use the 29……………….
• find pictures using a 30……………….
Questions 31-35
Complete the summary below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
The London Eye, or 31____________ Wheel is an extremely large passenger carrying Ferris wheel situated on the banks of the 32____________ in Central London in the United Kingdom. It attracts 33____________ people annually. Back in 2000, 34____________ was the main sponsor. Today, the London Eye is operated by the London Eye Company Limited, a Merlin Entertainments Group Company. Standing at a height of 35____________ Is the largest Ferris wheel in Europe, and has become the most popular paid tourist attraction in the United Kingdom, visited by over three million people in one year.
Questions 36-40
Label the diagram below.
Write NO MORE THAN TWO WORDS for each answer.
36 ___________
37 ___________
38 ___________
39 ___________
40 ___________
1 .Alpine Avenue
2. DMX
3. silver
4. Four Star/four star
5. memory card
6. waterproof
7. (big) scratch
8. replacement
9. refund
10. Customer Services
11. F
12. G
13. D
14. B
15. H
16-18. B, C, E
19. every year
20. elderly people
21. A
22. B
23. B
24. B
25. C
26. C
27. (the) library
28. (the) staff
29. (library) computers
30. search engine
31. Millennium
32. River Thames
33. 3.5 million
34. British Airways
35. 135 meters/ metres
36. tension piles
37. A-Frame
38. Rim
39. Passenger Capsules
40. Boarding Platform
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